Terms & Conditions
Prices do not include GST. No other duty or tax will be applied to orders delivered within Australia. We accept payment by credit card (Visa, Master Card & American Express). Direct deposit can also be arranged — just contact us via email.
Paying With a Credit Card
We use PayPal as our secure third-party payment gateway for processing credit card transactions. We do NOT store any of your credit card details, so you can have confidence that your information is kept secure and private when shopping with us.
Orders will be processed the next business day as soon as payment is received and cleared. If payment is received on a public holiday, weekend or other non-banking day, your order will be processed the next business day.
Delivery Within Australia
At this time, The White Owl Boutique is only able to ship to destinations within Australia.
FREE Express Shipping for all orders over AUD$100.00 (via express e-parcel with Australia Post).
Orders under $100.00 are charged a flat rate of $10.00 for Express Shipping. Delivery can be made to a street or PO Box address.
If you are not at home, Australia Post will leave a calling card advising you to collect your parcel from your local post office. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie. a business address.
When We Despatch
We endeavour to despatch the next business day. A tracking number will be emailed to you when your order has been despatched. We are not responsible for parcels that are lost in transit due to the fault of Australia Post or other delivery carrier — we will endeavour to trace your parcel on your behalf and lodge an investigation if required.
All full priced items can be returned within 7 days of receiving your parcel for a refund. Items marked down and on SALE are a FINAL sale and cannot be returned. You must arrange to send the item back to us at your own cost and it is recommended to use a tracked method for safe delivery. We are not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 7 business days of the return arriving to our warehouse, followed by a confirmation email.
How to Return an Item
All items must be returned to us new, unworn and with all original swing tags attached.
You must arrange to send the item back to us at your own cost within 7 days of receiving your delivery.
To Arrange a Return:
- Firstly, please email us.
- A Return Authorisation (RA) number will be issued and a Return Authorisation Form will be emailed to you to complete.
- Please include the completed Return Authorisation Form with your return.
- No returns will be accepted unless the Return Authorisation Form is included.
Conditions of Return
We do not accept responsibility for items that are lost or damaged when being sent back to us.
Returns must be received within 7 days in original condition, unworn/unwashed and with all tags still attached.
Returns that are deemed to have been worn (not just ‘tried on’) washed or altered will not be accepted — this includes any make-up, fake tan marks or other stains on the clothing.
We will process your refund and contact you by email within 7 business days of receiving the item.
In the unlikely event an item is faulty, it must be returned within 1 month of purchase and we will return it to the supplier for further inspection. If approved, we will then arrange an exchange or refund if your size is sold out (only when the supplier has approved the fault).
For hygienic reasons, cosmetics/earrings cannot be returned.
Items marked down and on SALE are a FINAL sale and cannot be returned for an exchange or online store credit.
The White Owl Boutique
PO Box 758
Morningside QLD 4170
Privacy & Security
The White Owl Boutique is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all.