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FAQs

Browse F.A.Q. Topics

Accounts

  • Do I need to setup an account before purchasing?
    No, you don't need to set up an account, you can choose to checkout as a Guest instead. We recommend creating an account with us as this will allow you to move through the checkout process faster on your next purchase with us, with your address details and email preferences saved.

Delivery

  • Which countries do you deliver to?
    At this stage we deliver within Australia.

Order Changes

  • Can I change my order once it has been placed?
    As we aim to get orders out quickly (next business day), it unfortunately means amendments cannot be made to your order ie. changing the shipping address, item style/size or remove/add items to your order.

Payment Safety

  • Is it safe to use my credit card online?
    Your personal online security is extremely important to us. We do NOT store any of your credit card details, nor do we have access to this information. We use PayPal as our secure third-party payment gateway for processing credit card transactions, so you can be confident when shopping with us that your security and privacy are protected.

Stock

  • How do I know if an item is in stock?
    We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order. In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to an agreeable alternative item, backorder (if available) or full refund.

Taxes

  • Will I have to pay for duties and taxes?
    Prices do not include GST. No other duty or tax will be applied to orders delivered within Australia.