Returns Policy

All full priced items can be returned within 7 days of receiving your parcel for a refund. We do not accept returns on items purchased with a Promotion Code or marked down on Sale – these are Final Sale items only. You must arrange to send the item back to us at your own cost and it is recommended to use a tracked method for safe delivery. We are not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded. We will process your refund within 7 business days of the return arriving to our warehouse, followed by a confirmation email.


How to Return an Item

All items must be returned to us new, unworn and with all original swing tags attached.

You must arrange to send the item back to us at your own cost within 7 days of receiving your delivery.

To Arrange a Return:
  1. Firstly, please email us.
  2. A Return Authorisation (RA) number will be issued and a Return Authorisation Form will be emailed to you to complete.
  3. Please include the completed Return Authorisation Form with your return.
  4. No returns will be accepted unless the Return Authorisation Form is included.


Conditions of Return

We do not accept responsibility for items that are lost or damaged when being sent back to us.

Returns must be received within 7 days in original condition, unworn/unwashed and with all tags still attached.

Returns that are deemed to have been worn (not just ‘tried on’) washed or altered will not be accepted — this includes any make-up, fake tan marks or other stains on the clothing.

We will process your refund and contact you by email within 7 business days of receiving the item.

In the unlikely event an item is faulty, it must be returned within 1 month of purchase and we will return it to the supplier for further inspection. If approved, we will then arrange an exchange or refund if your size is sold out (only when the supplier has approved the fault).

For hygienic reasons, cosmetics/earrings cannot be returned.

Items marked down and on SALE are a FINAL sale and cannot be returned for an exchange or refund.


Returns Address

The White Owl Boutique
PO Box 758
Morningside QLD 4170